Company Background:

At Padel United Sports Club, our mission is to enhance the health and well-being of suburban communities through the dynamic sport of padel and a variety of new age wellness services. We are dedicated to fostering a community where competition, growth and long-lasting friendships are constantly cultivated. Our club is a sanctuary for personal growth and connection, with a concentrated effort towards ongoing innovation in order to consistently exceed our guests’ expectations.

Job Description:

The Director of Racquets is responsible for managing and ensuring excellence, efficiency and consistency within the entire racquets related operations. This person is capable of inspiring and motivating clients and employees to invest time in their health and fitness and help create a community of like-minded individuals. The Director of Racquets reports to the Partners in executing the vision, strategy, and operational procedures meant to maximize four-wall results and maintain world-class client service.

Responsibilities Include:

• Lead the racquet-related operations, including class development, recruitment, training, and scheduling of racquet professionals, while fostering community relations and ensuring alignment with company culture and values.

• Oversee all aspects of the facility's operations, including training, client relations, and housekeeping, to ensure excellence, efficiency, and consistency in service delivery.

• Develop and manage a high-performing team to sell racquet services and deliver quality programming, providing leadership, strategic direction, and coaching to achieve company goals and objectives.

• Maintain full understanding of operational platforms, manage financial aspects including Profit & Loss, and ensure adherence to legal guidelines and in-house policies.

• Design and implement client SOPs, school programming, monthly workshops, leagues, tournaments, and advise on retail products to enhance the client experience and drive revenue growth.

• Assist Partners in developing and recruiting a diverse team for various modalities, ensuring that all team members are properly onboarded and informed of performance expectations.

Requirements:

• Experience in and passion for fitness and wellness and proven experience as a leader with a strong understanding of the racquets & fitness industry.

• Outstanding verbal and written communication as well as superior presentation skills.

• Experience in building teams, training employees, and executing processes/brand standards.

• An entrepreneurial mindset with outstanding organizational, leadership skills, and problem-solving skills.

• Ability to multi-task & prioritize in a fast-paced environment, maintaining a strong attention to detail.

Company Background:

At Padel United Sports Club, our mission is to enhance the health and well-being of suburban communities through the dynamic sport of padel and a variety of new age wellness services. We are dedicated to fostering a community where competition, growth and long-lasting friendships are constantly cultivated. Our club is a sanctuary for personal growth and connection, with a concentrated effort towards ongoing innovation in order to consistently exceed our guests’ expectations.

Job Responsibilities:

PEOPLE:

• Lead by example, demonstrating professional conduct, respect, and adherence to the Company's Core Values and hospitality standards.

• Oversee recruiting and hiring, ensuring appropriate staffing levels and that all employees undergo induction and position-appropriate training.

• Manage administration tasks, including performance reviews, employee file maintenance, and documentation of incidents.

• Develop a cohesive team, providing coaching, mentoring, and succession planning to ensure long-term success and consistency in achieving the organization's goals.

PRODUCT:

• Ensure quality assurance, sanitation, and Department of Health (DOH) compliance, proactively addressing potential problems and maintaining high standards in all aspects of the operation.

• Maintain technical knowledge and proficiency in systems and platforms used within the Company, including store procedures, accounting, scheduling, and knowledge of the Company's product and values.

• Solicit and communicate team and guest feedback to continuously improve the operation.

PHYSICAL PLANT:

• Manage the upkeep of the facility, performing regular walk-throughs, managing deep cleaning programs, repair and maintenance activities, and pest extermination programs.

• Ensure preventive maintenance of the facility and equipment.

PROMOTION:

• Work with teams to increase guest counts, daily sales, and operational profitability, executing annually established marketing plans.

PROFIT:

• Manage the financial health of the business, monitoring trends, labor, costs, and ensuring the achievement of budgeted financial goals.

• Analyze financial reports and implement improvement plans based on data.

PHYSICAL AND ENVIRONMENTAL DEMANDS:

This position requires regular physical activity, including standing, walking, bending, lifting up to fifty (50) pounds, and frequent hand washing. The working environment may be loud, distracting, and fast-paced.